Terms of service
These terms cover what you can expect from us and what we need from you. They apply whenever you use our site or place an order, so please read them.
Two other pages sit alongside this one and form part of the same agreement: our Privacy Policy, which explains how we handle your information, and our Refund and Replacement Policy, which explains when we replace, refund, and cannot.
1. Who you are dealing with
Dear Days is operated by [LEGAL ENTITY NAME], registered in Lebanon at [REGISTERED ADDRESS].
Email: [EMAIL] · WhatsApp: [NUMBER]
In these terms, "we" and "us" mean Dear Days. "You" means the person placing an order or using the site.
To place an order you must be at least 18 years old and able to enter a contract.
2. Placing an order
Everything on our site is an invitation to order, not an offer. A contract forms when we confirm your order, not when you submit it. Until then we may decline for any reasonable ground — including if we cannot produce what was asked, if the content breaches Section 5, or if we suspect fraud.
Because most of our products are personalised, your order moves through these stages:
| Stage | What happens |
|---|---|
| Order placed | You send your content and details |
| Design | We lay out your book and send a digital proof |
| Revisions | Two rounds included; further rounds are charged |
| Approval | You confirm the proof is correct |
| Production | We print and bind. No changes are possible from here |
| Delivery | The order reaches you or your recipient |
Approving your proof is the point of no return. Please read Section 2 of our Refund and Replacement Policy before you approve.
3. Your photographs, text and other content
You keep ownership. Everything you send us stays yours. We claim no ownership over your photographs, writing, names or personal details.
You give us permission to use it for your order. By sending us content, you grant us a limited, non-exclusive licence to store, reproduce, crop, resize, colour-correct and print that content solely to design and produce your order, and to hold it for the retention period in our Privacy Policy so we can reprint if needed. This licence ends when that period does.
We will not use your content in our marketing without asking you first, and you can refuse without it affecting your order. Any permission you give may be withdrawn later.
You confirm you have the right to send it. By uploading content, you confirm that you own it or have permission to use it, and that printing it will not infringe anyone else's rights.
A note about professional photographs. In most countries the photographer owns the copyright in their images, even when the photographs are of you and even when you paid for the session. Wedding, newborn, graduation and studio photographs are the usual cases. If you are unsure, ask your photographer for written permission before sending the files. Most agree readily. You are responsible for having that permission, and you agree to cover any claim brought against us because it was not in place.
Content about other people. Where your book includes photographs or details of other people, you confirm you have their agreement — or, for children, the agreement of a parent or guardian.
Keep your own copies. We are a print business, not a backup service. Please keep your original files. We delete working files on the schedule in our Privacy Policy, and we cannot be responsible for content you no longer hold elsewhere.
4. Our designs and brand
The layouts, templates, illustrations, characters (including Sparky), prompts, written content, photography, the Dear Days name, logo and all site content belong to us or our licensors.
Your book is yours. The design system behind it is not. You may not copy, resell, redistribute, or reproduce our templates, page designs, illustrations or written prompts, and you may not use our products as artwork for commercial resale.
Dear Days Studio commissions. For custom logo, monogram and lettering work, ownership of the final approved artwork transfers to you on full payment, for the uses set out in your commission agreement. We keep the right to show the work in our portfolio unless we have agreed otherwise in writing. Concepts and drafts you did not select remain ours.
5. Content we will not print
We will decline, and may cancel, any order involving content that:
- infringes someone else's copyright, trademark or other rights
- is unlawful, defamatory, or incites hatred or violence
- sexualises or endangers a child in any way
- is used to harass, threaten or expose someone
- misrepresents someone's identity
If we decline an order on these grounds we will refund any payment made, except where the content was unlawful.
We look at files only as needed to produce your order, and we do not review or monitor content beyond that.
6. Prices and payment
Prices are shown in [USD] and include [VAT / excluding VAT — specify]. Delivery is charged separately unless stated.
We may change prices at any time, but never after your order is confirmed. If a price is listed in obvious error, we will contact you before proceeding rather than charge you the wrong amount.
Cash on delivery. Payment is due in full to the courier at the point of delivery. Please have the exact amount ready. An order that cannot be paid for on delivery is handled under Section 7 of our Refund and Replacement Policy.
Online payment. Handled by our payment provider. We never see or store your card details.
Studio and larger commissions may require a deposit, which is set out in your quotation and is non-refundable once design work has begun.
7. Delivery
Production and delivery times shown on the site are estimates, not guarantees. We will always tell you promptly if something is running late.
Risk passes to you on delivery. Ownership passes when we have received payment in full.
Please check your delivery address carefully. Section 7 of our Refund and Replacement Policy covers failed and refused deliveries.
For orders shipped outside Lebanon, any customs duties or import taxes are yours to pay and are set by your country, not by us.
8. Deadlines and dated occasions
If your order is for a specific date, tell us at the time you order and we will confirm in writing whether we can meet it.
Where we have confirmed a date and miss it through our own fault, we will refund your delivery charge and, if the book is no longer of use to you, the order. Where a date is missed because a proof was approved late, because content arrived late, or because of an event under Section 10, we are not able to refund it.
9. What we are responsible for
We are responsible for producing your order with reasonable care and skill, and for putting right the faults listed in our Refund and Replacement Policy.
Our total liability for any order is limited to the amount you paid for it.
We are not liable for indirect or consequential losses — including lost profits, lost opportunities, or the cost of replacing photographs you no longer hold elsewhere. Nothing here excludes liability that cannot lawfully be excluded, and nothing limits your rights under Lebanese consumer protection law.
10. Things outside our control
Lebanon presents conditions that occasionally interrupt production. We are not liable for delay or failure caused by events beyond our reasonable control, including power and fuel interruption, internet outage, import restrictions or customs delay, material shortage, courier failure, banking disruption, severe currency movement, strikes, civil unrest, or natural events.
If such an event affects your order, we will tell you, and we will agree a new timeline with you or refund you in full if you prefer not to wait.
11. Using the site
You may not attempt to interfere with the site, extract data from it by automated means, resell access to it, or use it unlawfully.
We work to keep the site accurate and available, but we do not guarantee uninterrupted access, and colours shown on screen are indicative only — see Section 5 of our Refund and Replacement Policy.
Our site links to third-party services, including Shopify, WhatsApp and Instagram. Their terms and privacy practices are their own.
12. Ending the agreement
You may cancel under the terms of our Refund and Replacement Policy.
We may cancel an order and refund you if we cannot produce it, if content breaches Section 5, if payment fails, or if a customer behaves abusively toward our team. We reserve the right to decline future orders in that last case.
13. Changes to these terms
We may update these terms. The version that applies to your order is the one published when your order was confirmed. Material changes will be announced on the site before they take effect.
14. Law and disputes
These terms are governed by the laws of Lebanon, and the courts of Beirut have jurisdiction.
Before anyone reaches a court, please write to us. Almost everything is solved with a message.
If any clause here is found unenforceable, the rest continues to apply.
